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 Search popular questions 24 hours a day, 7 days a week

 Emails are responded to Monday through Friday

 Live Chat

  • Chat  live  with a ServiceHub Ambassador
  • Live chat is available for general questions only  
  • If your questions require us to look at your accounts, connect with us via telephone or email
  • After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
  • The option to download a transcript of your chat is currently unavailable


 Monday to Thursday
 10 a.m. to 4:30 p.m. EDT

 Friday
 10 a.m. to 4 p.m. EDT


  • 416-979-5036

Please note: OSAP Advisors are available on Mondays, Tuesdays and Thursdays.

We are experiencing a high volume of calls due to the start of the school year. If you are unable to reach us by phone, please review our Frequent Questions and Answers . You might find the answer you are looking for there!


 Monday to Thursday
 10 a.m. to 5 p.m. EDT

 Friday
 10 a.m. to 4:30 p.m. EDT

 Undergraduate Admission Advising

  • Admission Advising appointments with the ServiceHub are unavailable at this time.  Please connect with the ServiceHub by phone or in person for admission advising
  • You can also book an online appointment with a Recruitment Officer to discuss program choices and what it's like to study at 日博电竞登录下载靠谱 University

 In-Person Support

  • Building access is by OneCard only. 
  • If you do not have a OneCard, use the intercom at the entrance located near the corner of Victoria St. and Gould St. to request access from Campus Security
  • Visitors should monitor their health for any COVID-19 symptoms and not come to campus if not feeling well
  • If you have a question for an OSAP advisor, please contact us by telephone


 Monday to Thursday
 10 a.m. to 5 p.m. EDT

 Friday
 10 a.m. to 4:30 p.m. EDT

Follow @ServiceHubTMU on Instagram , external link, opens in new window and Twitter , external link, opens in new window to keep updated on important information and deadlines.

 Other Contacts and Resources

日博电竞登录下载靠谱 University
ServiceHub , external link
350 Victoria Street
Toronto ON  M5B 2K3

If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor .

Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.

Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office .

If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.

The  International Enrolment Team  supports international students through every step of their journey to 日博电竞登录下载靠谱 University.

To view information about important school-wide updates, please visit TMU's COVID-19 page .

Please Note:

 Proudly part of the Office of the Registrar

Every member of the university community is a part of the Office of the Registrar (RO). We support the entire academic experience of the student body, from admission through to graduation.

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